Cancellation Policy & Latecomers

At the DollsHouse we work to a timetable and arriving late will reduce the time available for your treatment, diminishing its effectiveness and your relaxation. We regret that it may be necessary to treat appointments as cancelled for clients arriving more than 15 minutes late but we will, wherever possible, adapt the treatment to the time available although the full cost will be incurred.

Please give at least 48 hours notice to cancel or change an appointment or you will be charged for the time reserved. Failure to provide 48 hours notice in cancelling an appointment may result in being charged the cost of the full appointment. However as we understand that sometimes it’s unavoidable to cancel an appointment, we will try to refill your appointment and the charge will be reduced accordingly.

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