Cancellation Policy & Latecomers

At The Dolls House we work to a timetable and arriving late will reduce the time available for your appointment, diminishing its effectiveness and your relaxation. We regret that it may be necessary to treat appointments as cancelled for clients arriving more than 15 minutes late but we will, wherever possible, adapt the appointment to the time available although the full cost will be incurred.

Please give at least 24 hours notice to cancel or change an appointment or you will be charged for the time reserved. Failure to provide 24 hours notice in cancelling an appointment will result in a 50% charge being made on your next booking. However as we understand that sometimes it is unavoidable to cancel an appointment we normally charge just £10 for a missed or late cancelled appointment until three charges have been incurred and then after that we would charge 50% of any further missed or cancelled appointments.

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